INTEC must be proactive not reactive.

Did you know that the average company does not hear from 96% of unhappy customers? When INTEC get to know these complaints, it must be noted that it is just a tip of an iceburg and it must be appreciated. Nothing is personal. Many unhappy customers just give up and keep quite. The intention of this blog is to draw attention and to help INTEC to transfor the way they provide services.

With the power of social networking, blogs, twitter, my space, face book and the whole lot of web 2.0 technology every single person is empowered to make a difference. These technologies are more powerful than the advert INTEC places on major newspaper in South Africa or anywhere. Times have changed and INTEC must note that and improve customer service. Very soon if people look for INTEC college in Google the complaints page may come up first instead of the offical INTEC website. I personally support INTEC's nobel purpse of offering EDUCATION and changing life. But it would be disappointing to see customer service level is going down.. I have recommended INTEC to number of people here in Botswana. Imagine what they would say to me if they are disappointed.

Having unhappy customers is a fact of life in every service delivery industry. But we need to see speedy resolve of issues, I have been waiting for my book for 7 months. I may be told soon that my time to complete the course has expired while I have been just waiting and waiting...